How much is the Shipping Cost?

• Shipping cost is usually USD5.99, but there will be free shipping for orders above USD60.

How long does it take to receive my order?

• Shipping normally takes 7-10 working days. However, tracking information will be delayed until orders are complete with your Country's Customs.

Do you ship internationally?

• Yes, we ship to many countries worldwide. International shipping rates and policies will be available at checkout.
  
  

We will be responsible for shipping costs and product refunds that meet the following conditions:

• Products with manufacturing defects that make it impossible to use.
• The product or item received is totally different from what was ordered.
• The size shipped out is not the same as the size placed in the order.
• Your item is damaged upon receipt.
  

Click here to view our refund policy

Once your order has been shipped, you will receive an email confirmation that includes a tracking number and a link to track your package. You can also track your order by logging into your account on our website and visiting the "My Orders" section.

You can get in touch with our customer service team by emailing us at support@shizukacollective.com. Additionally, we're active on Instagram—feel free to drop us a message there anytime!

If you suspect your order has been lost in transit, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and, if necessary, send a replacement or issue a refund.